Day 1: Monday 19th March 2012

08.45 Registration & Coffee

stabilizing_agendaStabilising & Streamlining

Are you up to 5 years in, and fully operational, but:

  • Striving to deliver value to your customer?
  • Want to manage processes better?
  • Considering the costs of automation?

optimizing_agendaOptimising & Value Add

Are you 5 years or older and considering the following:

  • Incorporating new functions?
  • Making the move to End-to-End process?
  • Implementing elements of Process Excellence to reach up the value chain?
  • Moving to a hybrid sourcing model?

plan_agendaPlanning & Launching Boot Camp:

Are you 0-2 years into your SSC?

  • Recently set-up and looking to roadmap your Shared Services journey?
  • Keen to find out more about the realities of setting up in CEE?

global_agendaGlobal Strategy Forum

Are you:

  • Implementing global strategy and want to ensure that you are making informed decisions?
  • Sourcing for the best investment but not sure where to look and why?
  • Pre qualification required for this stream

10.00 Registration & Coffee

Workshop A: Delivering the Business Case: Re-Evaluate Your Roadmap

Ensure the viability of your centre and discover the roadmap for standardisation to ensure that decisions made will yield longterm value.

  • Continue to recognise the importance of the business case
  • Implement effective strategies to ensure shared vision
  • Set the foundations for excellence and efficiency through effective knowledge transfer

Natasha Bastien
Director Continuous Improvement Finance SS
Bombardier

Jean-Michel Robidoux
General Manager
Bombardier SSC

Workshop B: Methodology Masterclass to Achieve Centre of Excellence Status

Understand the impact that Lean, Six Sigma and Business Process Management has on achieving agility, efficiency and innovation within your Shared Service Centre.

  • Outline key concepts behind the methodologies, and strategies to embed them within your operation
  • Utilise these methods to extend the lifespan and improve the productivity of your existing assets, identifying key areas for improvement
  • Leverage the results the methodologies will bring to drive your centre up the value chain

Site Visit: Workshop C: Lessons Learned: Onsite at Nalco ING

Insurance were forced to close their SSC in Cluj after 6 months, whereas Nalco had operational & governance issues 2 years in and overcame them, transforming their centre in the process. Examine the two stories on-site with the Nalco team, Identify key strategies and the pitfalls to avoid, ensuring long-term success.

James Nelson
Managing Director
Nalco BSC

Eszter Godor
Manager, Customer Billing And Invoice Dispute Resolution & Customer Connectivity
Nalco’s Business Services Centre

Workshop D: Globalise Your Strategy

Operating at the Global level requires strategic decision making on a whole new scale. Discover how to ensure that your strategy is being developed with the right issues front of mind, and gain unique insight into the methods and tools at your disposal.

12.30 Networking Lunch

14.30 - 17.00

Workshop E: Ensuring a quick, efficient and sustainable migration

Explore the complexities of the different migration options

  • Evaluate soft and hard approaches to Change Management
  • Strategise to ensure long-term harmonisation in the aftermath of process re-engineering
  • Embrace regional nuances and cultural differences to maximise potential

Site Visit F: Centre of Excellence Interactive Site Visit

Visit this Centre of Excellence to see how it is really done. Gain insight into the practical, tangible changes you can make to your SSC to excel in every area.

BP Global Services Centre Phillip Whelan
Managing Director
BP Business Service Centre of Excellence

Site Visit G: World Class Site Visit

Visit this exemplar Global Business Service centre to gain hands on experience of how the top third of multi-functional centres achieved cost-savings of over 40% in the last 2 years.

Adriano Cito
VP Finance EMEA, General Manager Global SSC
KCI Medical

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