2012 March 19 - 21, Radisson Blu Béke Hotel, Budapest
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Ensure the viability of your centre and discover the roadmap for standardisation to ensure that decisions made will yield longterm value.
Director Continuous Improvement Finance SS
Understand the impact that Lean, Six Sigma and Business Process Management has on achieving agility, efficiency and innovation within your Shared Service Centre.
Insurance were forced to close their SSC in Cluj after 6 months, whereas Nalco had operational & governance issues 2 years in and overcame them, transforming their centre in the process. Examine the two stories on-site with the Nalco team, Identify key strategies and the pitfalls to avoid, ensuring long-term success.
Manager, Customer Billing And Invoice Dispute Resolution & Customer Connectivity
Nalco’s Business Services Centre
Operating at the Global level requires strategic decision making on a whole new scale. Discover how to ensure that your strategy is being developed with the right issues front of mind, and gain unique insight into the methods and tools at your disposal.
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Visit this Centre of Excellence to see how it is really done. Gain insight into the practical, tangible changes you can make to your SSC to excel in every area.
BP Global Services Centre Phillip Whelan
BP Business Service Centre of Excellence
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VP Finance EMEA, General Manager Global SSC
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